How can we help?
Practical help for the SeriesHouse web studio. Start with the answers below, check platform status, or send a secure support request with the exact project and job details.
Contact SeriesHouse support
Your request goes to the AnvilAI support team for human review. Nothing is sent until you press Send support request.
Common questions
What should I include in a support request?
- Your SeriesHouse account email.
- The project code, episode, shot, and render job ID.
- The exact error shown on screen and when it occurred.
When are render Credits refunded?
Confirmed provider failures and queue-delivery failures are automatically refunded. A creative retry after changing a prompt or source image is a new paid render.
Why was an identical render refused?
SeriesHouse blocks an identical active or completed render to prevent accidental duplicate charges. Change the prompt or source only when you intentionally want a new version.
Where can I see my projects and Credit activity?
Sign in to the web Studio and open My Data. It shows saved projects, Credit activity, and a private JSON backup option.
What should I do when a service is unavailable?
Check the Platform Status page first. Keep the project and job ID, then contact support if the same error continues.